From Labrums
| Labrums have recently moved offices. Unfortunately we are currently experiencing disruption to our telephone and fax lines which we hope to have resolved shortly. Kindly contact us on our temporary telephone number 01727 869391 and temporary fax number 0845 1300 209 (please clearly mark all faxes "Labrums"). We apologise for the inconvenience this may cause. |
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Our Approach
| Labrums is a forward thinking law firm, working with individuals and businesses around St Albans, Hertfordshire, London and also in Spain.
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Why Instruct us?
If you are happy, we are happy – we want you to be pleased with your result but equally pleased with the way it was achieved. A good outcome is even better if achieved smoothly, cost efficiently and with no complaints. National surveys show most concerns about solicitors relate to service and costs not quality of advice. To make sure your experience with us is the best it can be, we focus our attention on:
| 'You Get What Is Right' |
| the right Service |
| the right Cost |
| the right Result |
Consequently, as a client of ours you will experience:
- the right legal, administrative and client care team to provide the service you are expecting.
- the right cost that accurately reflects the expertise and service agreed with nothing hidden.
- the expertise to manage your case to its rightful conclusion.
The Right Service
Click here for the services we offer (see Our Work)
As part of our commitment to giving you the right service, we provide:
- A FREE INITIAL CONSULTATION if you are unsure about taking legal advice.
- A FACE to FACE meeting to see who is working on your behalf.
- A CLIENT CARE TEAM making it easy to be in touch and know what is going on.
- A TAILORMADE TEAM to provide the right service and cost for you.
- FUNDING OPTIONS from fixed fee, payment by instalment, “NO WIN NO FEE” and hourly rates depending on your case.
- HOME or OFFICE VISITS on certain services to suit you.
- FASTER action and correspondence by phone, email and text
We value integrity, transparency, accountability, fairness and a dynamic approach and endeavour to bring these to everything we do.
From the outset our Client Care team ensure clarity on:
- your aims and concerns
- how you prefer to work
- where and when you prefer to be contacted
- any cost and timing restraints you might have
We then create the right team, service plan and costs estimate for you which are agreed and monitored throughout.
Quality Guarantee
As part of our commitment to quality service we are currently working towards accreditation for the Law Society’s quality standard called Lexcel.
The Law Society recommend choosing a law firm with the Lexcel guarantee. This guarantee has the following advantages:
Peace of mind and assurance that you will receive a quality service.
The Lexcel practice management standard is only awarded to solicitors who meet the highest management and customer care standards.
Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.
The Right Cost
Our costs policy is:
| 'You Get What Is Right' |
| the right Service |
| the right Cost |
| the right Result |
A traditional approach channels everything through the solicitor managing the case, risking bottlenecks, communication and relationship challenges but also a blanket application of costs.
At Labrums we carefully apportion legal and administrative tasks to the relevant members of your team. With differing levels of hourly charges or no charge at all, we aim to provide a more discriminating, transparent and accurate level of cost.
With the support of the Client Care team, at no charge, you experience a high level of service without a high level of cost. You only pay for quality legal advice and process.
Our Client Care team are there to explain costs as you go, leaving your solicitor free to focus on the essential legal aspects of your case.
What is Involved?
From the first discussion you have, be it on the phone or face to face, we will:
- clarify the background of your case and what you are hoping to achieve
- give an explanation of the issues as we see them and the risks and options involved
- provide an indication of time scales and costs
- introduce you to our firm and what to expect as a client
There is NO CHARGE for this initial discussion.
If you are happy with the way we work, the options discussed, and you wish to instruct us then we confirm in writing:
- the exact scope of your case, the strategy and results targeted
- how you prefer to be kept up to date and the overall level of service required
- a fixed fee quote or an estimate of time and hourly costs
- the next steps
- our responsibilities and what we intend to do
- your responsibilities and what we require from you
- what a successful result will look like so our expectations are in line
The Right Result
Although service is a priority, we never lose sight of what brings you to us in the first place - the need for expert legal advice.
We use the law intuitively and innovatively whatever your case, to support rather than limit what you are hoping to achieve.
We take a broad, pro-active perspective, looking around your case not just ‘at’ it, and take into consideration both the personal and commercial realities involved. We also question the obvious and less obvious alternatives, to make sure recommendations are viable both short and long term.
In line with the law of today, we seek mediation and out of Court settlement where possible, to avoid long drawn out cases and unnecessary costs and discomfort to all parties concerned.
Client Care
To make sure we deliver the right result, service and cost, we have a dedicated Client Care team who work alongside our legal team. They are focussed on your case and make sure your experience with us is the best it can be from the very first contact, throughout your case and beyond.
The Client Care team:
- is a parallel team to keep you up to date on progress and to chase any key actions required
- allow you to express more freely what otherwise might remain unsaid to the person handling your case
- provide another point of contact when you need to urgently get in touch
- do not charge for their time, so can explain how things work and what they mean, as much and as often as you need
- can listen when you just want to be heard, making a difficult matter easier to manage
In the unlikely event that you are in some way dissatisfied, our Client Care team will effectively manage any concerns or complaints you may have in order to attain a just and fair resolution.
The client care team also help us improve and develop our quality of service and will ask you for feedback to find out how we are doing. We welcome ideas on what we do well, and what can be improved, to help give confidence to new clients and make things even better for you when you come back.
Click here for our location
| Labrums Solicitors, New Barnes Mill, Cottonmill Lane, St Albans, AL1 2HA |
| Tel: 01727 858807 |